2-Step Verification

It’s an additional and highly effective security measure we’re adding to the login process for Stride Credit Union online banking and mobile banking as well as MemberDirect small business. 2-Step Verification involves entering an auto-generated verification code (that you will receive separately through text or email) in addition to your member number and PAC.

You might already be familiar with this security feature if you have Facebook or Gmail and have ever logged into these accounts from a different device than you normally use.

All members who bank online will soon be required to enroll in 2-Step Verification so that everyone can benefit from this security measure. After that, you’ll only be prompted to follow through with 2-Step Verification if your login attempt is assessed as needing authentication. That means most members won't have to do it often after their initial enrollment.

Cyber threats such as malware and phishing attacks are becoming increasingly sophisticated. A strong, more secure authentication process involving a verification code will provide an additional layer of security. 

Cyber threats such as malware and phishing attacks are becoming increasingly sophisticated. A strong, more secure authentication process involving a verification code will provide an additional layer of security. 

The process is quite straightforward – just follow the prompts and use our set-up guide. Don’t forget that your verification code is only valid for 10 minutes once generated. Each new code would also replace any previous codes sent to you, so remember to only use the most current one.

• Your first login.
• When you login to a new device.
• When adding a payee or paying a bill.
• Sending an e-transfer.
• Whenever the online/mobile banking attempt is assessed as needing increased authentication.

Yes it does! The generated verification codes only last for a brief time, making them more secure than challenge questions and answers. And you won’t have to worry about remembering your answers!

You sure can. When you first enroll, you can enter only one choice (text or email) to receive notifications. However, you can update your contact information using the Profiles and Preferences screen to add another notification channel. Note: You will still need to select either text or email as your preferred method of notification, and you can only register one email and one phone number. 

Please don’t hesitate to contact us with any questions you may have! 1-877-228-2636 or email us at contactus@stridecu.ca.