Automatically transfer all your automated payments and deposits at other financial institutions to your Stride Credit Union account.
Switching financial institutions can seem overwhelming. ClickSWITCH® makes it easy.
You need to have access to online banking with an eligible chequing or savings account. US currency accounts are NOT eligible for the ClickSWITCH service. A collection of previous statements of automated payments and direct deposits is the best source for information to get started with the transfer.
Like comparing apples to apples, not all chequing accounts are the same. Stride offers a number of different chequing accounts to meet your specific needs. Yes! ClickSWITCH uses the latest in online encryption protection to gather and store your switch information. Additionally, our mailing facilities adhere to the highest industry standards with regard to the security of your personal information.
ClickSWITCH is a service that we offer our members at no additional cost. Once enrolled, you can process an unlimited number of switches within 90 days. You will need to re-enroll for ClickSWITCH again if you need to initiate additional switches after 90 days of ClickSWITCH inactivity.
If a switch shows as "completed", there's no need to contact the payee. For switches marked as "mailed" for more than 15 business days, you may want to contact the payee to confirm the status.
NOTE: Some billers require that payment switches be completed directly with them. In these cases, they may not accept the switch request through ClickSWITCH. This is a policy limitation by the source institutions.
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Yes. Indicate the type of direct deposit to be switched and complete the required information. Some employers and government agencies require direct deposit switches to be completed directly with them. In these cases, they may not accept the switch request through ClickSWITCH and you will need to contact your payroll department.
Service Canada no longer processes or accepts forms with an electronice signature. This affects requests for Old Age Pension (OAP) or Canada Pension Plan (CPP) transfers.
Going forward, there could be up to four options for account holders to switch their account information. The options will be determined based on the agency selected within the ClickSWITCH database:
1. Print the form, provide a 'wet' signature and mail in the form (could take over 12 weeks to process)
2. Call Service Canada directly at 1-800-277-9914
3. Complete the online form found at Service Canada
4. Or, visit a local Service Canada office, in person
The easiest way to check the progress of a switch is to look at the "Status" column within the ClickSWITCH portal. Switches that have been completed and confirmed by payees will display a "Completed" status. Switches that are still in process will display a "Mailed" status.
Service Canada no longer processes or accepts forms with an electronic signature. This affects requests for Old Age Pension (OAP) and Canada Pension Plan (CPP) transfers.
For switches that have a "Mailed" status for 15 business days or more, we recommend contacting the payee directly to confirm the switch status. If you have opted to receive status emails, you should receive a "Switch Completed" email notification.
No. At this time, ClickSWITCH can only process switches for companies in Canada, the U.S. and Puerto Rico.
Can I use ClickSWITCH to transfer pre-authorized payments (ie. Netflix subscription) currently coming from a credit card account to a chequing/savings account at Stride Credit Union?
Yes. As long as the payee accepts a chequing/savings account as a payment method.
Can I use ClickSWITCH to transfer pre-authorized payments TO a credit card account (ie. Collabria MasterCard)?
No. The destination account for the ClickSWITCH service must be an active Canadian currency chequing or savings account.
Yes. The main benefit of initiating switch requests through online banking is the ability to track the status of switches at any time. However, our team is always ready to assist you. If you are needing help setting this up, please reach out to your Account Manager or call us at 877-228-2636.
